WhatsApp Marketing and Automation for Australian Businesses
WhatsApp Marketing
What we deliver
Your customers read WhatsApp messages within minutes and ignore email for days. Yet most Australian businesses still push enquiries through inboxes that go unanswered overnight, phone lines nobody answers at 7pm, and web forms that leave the customer waiting. Meanwhile competitors are confirming bookings, chasing quotes and answering questions in a thread the customer already has open.
We set up and run WhatsApp as a proper channel, not an experiment. That means the WhatsApp Business Platform (Cloud API) configured correctly, message templates written and submitted for Meta approval, chatbots that handle the repetitive questions, and a consent process that stands up to scrutiny under the Spam Act 2003 and the Privacy Act 1988.
What is included
Everything you get
We organise your WhatsApp Business Platform (Cloud API) access, verified business profile and display name so messages arrive with your brand attached.
We write utility, authentication and marketing templates, then manage submission and revisions until Meta approves them.
We build the capture points, wording and records that show clear consent, identify you as the sender, and give every recipient a working opt-out.
We design conversation flows for common questions, qualification and after-hours cover, with a clean handover to a human when needed.
We plan personalised campaigns around real triggers: abandoned carts, appointment reminders, order updates and re-engagement.
We connect WhatsApp to the tools your team already uses so conversations, contacts and outcomes are recorded in one place.
Why choose Onva Labs?
OurProcess
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Common questions
No. Australian law requires consent before you send commercial electronic messages, and Meta requires opt-in as well. We help you organise compliant consent capture, keep records of it, and honour opt-outs so your account stays in good standing.
When a customer messages you, you can reply freely with normal messages for 24 hours. Outside that window you must use a Meta-approved template. We build your template library so your team is never stuck waiting.
Yes. Social media builds awareness with audiences who do not know you yet. WhatsApp is a one-to-one channel for people who have already opted in, used for conversation, service and conversion.